Poor unprofessional customer service

Most disappointing and unprofessional service received from this company. Firstly was misrepresented by the sales rep. Then contacted customer service who finally listened to the voice recording and agreed I was misrepresented. Agreed to cancel the deal and collect their product. However they have not done so, instead they still debiting my account for 2 months for something that doesn’t work, and what has been agreed to be cancelled. They promise to call back but never do so. It’s really unconstitutional and pathetic that we have to be treated like this.