POOR SERVICE/ THEFT

On the 08/08/2017 I was contacted by Kaylen Govender for a debit order that was never settled from my side even though i'm on debit order, on the 10/08/2017 I seetled my entire account with them and emailed proof of payment to Kaylen. A zero balance statement was going to be emailed to me...........still waiting. Then to my surprise my account was debited again on the 23/09/2017. I called the call centre and spoke to Pretty on the 26/09/17 at 09:59am she was going to submit my refund request.........a week later nothing so I decided to call again. My luck Pretty again on the other side of the line, saying she will resubmit my refund. I asked for a manager or Supervisor and she told me to call back at 13:00 Pm to speak to a senior. I want my flipped money refunded and my flipped details removed from your **** system, í'm really gatvol at having beg for this to get sorted. I will escalate the matter to the CPA, maybe then i'll be heard