Poor Service - OnAir

I recently had a highly negative experience with OnAir TV, and I feel compelled to share my thoughts and warn others about their services. My encounter with OnAir TV has left me thoroughly disappointed and frustrated, prompting me to leave this review.

First and foremost, I have been a victim of unauthorized deductions from my bank account. Despite multiple requests and attempts to close my account for a service I never subscribed to, OnAir TV continues to deduct funds from my account. This blatant disregard for customer preferences and privacy is unacceptable. I have reached out to their customer service several times, but the issue remains unresolved, leaving me feeling helpless and taken advantage of.

Furthermore, their customer service has been subpar throughout this entire ordeal. I had corresponded with Michelle, who personally assured me that my account had been closed. However, her assurance turned out to be false, as deductions continued to be made. The lack of accountability and proper communication from their representatives is concerning and reflects poorly on the company's integrity.

To make matters worse, the process of reaching a resolution has been slow and frustrating. Despite emphasizing the urgency and seriousness of the matter, OnAir TV has failed to take prompt action or provide a satisfactory explanation for the unauthorized deductions. Their lack of transparency and failure to address the issue promptly has left me no choice but to consider legal action.

I strongly advise anyone considering OnAir TV's services to proceed with caution. The unauthorized deductions and inadequate customer service are clear indicators of their disregard for customer satisfaction and ethical business practices. I regret having ever engaged with this company and will actively discourage others from doing so.

In conclusion, my experience with OnAir TV has been nothing short of a nightmare. I urge individuals to explore alternative options for their television services to avoid the distress and frustration that I have endured. OnAir TV has shown a blatant lack of integrity and professionalism, making them a company to be avoided at all costs.