Poor service from On Air TV

Please be careful to make use of this supplier. We ordered a fibre line through them and subscription through Netflix. Apart from the fact that it took them a while to get the fibre installed, the order was also duplicated with the sub supplier. Up until now we haven't been given access to Netflix although our first debit order already went through on 30 September 2020. We get no feedback from On Air TV and there call center numbers are also not working. WhatsApp number also does not work. They are only working with sub suppliers and there are no proper coordination between these suppliers.