Poor Service

I was debit R105 which I don’t what it is for. I initiated a WhatsApp chat and I was assisted by an Agent who didn’t even want to give me their name telling me it’s because we chat to different Agents Woow. I explained my debit query and her response was we will investigate and give you feedback in 7working days and if you agreed to take the product you won’t get any refund😳. The service from on Air is very poor I tell you and I’m going to take this further. I was refunded my double debit and still waiting for my R105 refund. I called in and a different Agent told me there is no refund for this product after requesting for his details he hung up.