Poor Service

Am super mad with the whole experience that am experiencing and dromatized that Onair is putting me through I've been battling with them but by removing the account that I have actually disputed over 15th times receiving threats about my account being in arrears of which the very same day they deliver the decor that I didn't have interest to have I called Onair to came and fetch their decor because it was fault account create in my name yet still they ask me to pay R350 for the cancelation within that 7 working days I've received the decor I did pay that R350 and send them proof of pay and they promised that they will send courier company service to come and fetch the decor because is not being used since from March 2023 today is last week of November going to December no one have taken my matter seriously I have been speaking to different kind of agent promised me that it has been escalated nothing has been done up to so far now they went to my credit profile to rune my profile about this nonsense matter that I truly don't understand why are they still can't resolve this issue poor bad service ever in my life every time when I receive a call from them telling me about the arrears that they claim am into ask them look carefully to that account and give me proper reason behind about this account they kept on say will escalate up until today.