TR
Tebogo R
1 reviews | Active since Nov 2010
16 Feb 2023, 09:09
POOR SERVICE BY ON AIR TV
I was sold new DSTV Xplora by an On Air TV agent. I was promised that I will receive my delivery within 5 days to this day nothing was delivered. I gave them my Alberton address, to my surprise after couple days I received a call from the SkyNET Couriers wanting to confirm my physical address which I gladly provided. My order was re-routed to Johannesburg immediately. Unfortunately, to this day, nothing has been delivered . POOR SERVICE BY THIS GUYS.....I will find new ways to buy myself a new Decoder.
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Replies (3)
OnAir TV's replyOfficial
16 Feb 2023, 09:59Good Day Tebogo
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you with regards to this matter, we will escalate to our Customer Care Team who will be in touch to resolve.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you with regards to this matter, we will escalate to our Customer Care Team who will be in touch to resolve.
Kind Regards,
OnAir TV Team
OnAir TV's reply16 Feb 2023, 09:59
Official
Good Day Tebogo
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you with regards to this matter, we will escalate to our Customer Care Team who will be in touch to resolve.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we sincerely apologize for the inconvenience caused to you with regards to this matter, we will escalate to our Customer Care Team who will be in touch to resolve.
Kind Regards,
OnAir TV Team
TR
Tebogo R's updateReviewer Update
17 Feb 2023, 07:22Good Morning On Air TV,
Thank you Michelle Mackenzie for making sure that my matter is resolved. Your call upon receiving my complaints made sure that I receive my unit within an hour. I will be forever be grateful for your prompt assistance. Thank you very much.💥💥💥💥💥💥💥
Thank you Michelle Mackenzie for making sure that my matter is resolved. Your call upon receiving my complaints made sure that I receive my unit within an hour. I will be forever be grateful for your prompt assistance. Thank you very much.💥💥💥💥💥💥💥
TR
Tebogo R's update17 Feb 2023, 07:22
Reviewer Update
Good Morning On Air TV,
Thank you Michelle Mackenzie for making sure that my matter is resolved. Your call upon receiving my complaints made sure that I receive my unit within an hour. I will be forever be grateful for your prompt assistance. Thank you very much.💥💥💥💥💥💥💥
Thank you Michelle Mackenzie for making sure that my matter is resolved. Your call upon receiving my complaints made sure that I receive my unit within an hour. I will be forever be grateful for your prompt assistance. Thank you very much.💥💥💥💥💥💥💥
OnAir TV's replyOfficial
17 Feb 2023, 08:10Hi Tebogo,
Thank you for the feedback, please could you be so kind and remove your initial review and replace with a review based on the service you received from Michelle.
Kind Regards,
OnAir TV Team
Thank you for the feedback, please could you be so kind and remove your initial review and replace with a review based on the service you received from Michelle.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Feb 2023, 08:10
Official
Hi Tebogo,
Thank you for the feedback, please could you be so kind and remove your initial review and replace with a review based on the service you received from Michelle.
Kind Regards,
OnAir TV Team
Thank you for the feedback, please could you be so kind and remove your initial review and replace with a review based on the service you received from Michelle.
Kind Regards,
OnAir TV Team