Poor service

Item: OnAir TV
Rating: 1
Author: Precious M

I have paid my account in full and asked for settlement letter and for them to clear me on the credit record but instead it shows that I'm in arrears for months. I have called several times with no assistance I get told by their call center that they will escalate the mater its been months already

Helpful (0)

Replies (3)

OnAir TV's replyOfficial

21 Aug 2023, 09:21

Good Day Precious ,

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV's reply21 Aug 2023, 09:21

Official

Good Day Precious ,

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

Precious M's updateReviewer Update

21 Aug 2023, 09:50

There it is again "ESCALATE"

Precious M's update21 Aug 2023, 09:50

Reviewer Update

There it is again "ESCALATE"

OnAir TV's replyOfficial

23 Aug 2023, 10:35

Good Day precious

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kind Regards
OnAir Team

OnAir TV's reply23 Aug 2023, 10:35

Official

Good Day precious

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kind Regards
OnAir Team