Poor Service

I took a dstv explora ultra 24 months contract. The decoder was delivered. I tried connecting it through dstv and onAir TV it failed. Dstv couldn't connect suggested I contacted Onair TV even themselves the supplier failed for almost 2weeks. I suggested to cancel the contract as they haven't deducted yet. The agent told me to pay a cancelation fee of R350 and they will send a courier to fetch the decoder. I paid and send proof of payment. Till today they didn't call me but yet they put my name on credit bureau that I owe them and I'm in arrears.

They have poor service and just know how to **** people