Poor Service

I took explora from On Air last year and the agreement was the payment of R169 every month which they deducted and to my surprise another R159 was deducted from my account as well last year end of November which I had no idea what was the amount for. I did send them an email on the 2nd of February 2021 regarding my problem they did respond and said they will get back to Me which they have failed. I have tried calling them today to resolve the matter and they have failed again they kept on referring Me to other departments and their respond was I do have showmax that I took as well which I didn't they have called to offer Me the package and I didn't approve and to My surprise they have deducted my money without my authorization I stopped the debit from my phone and the following month they tried deducting my money but the debit order bounced which ended up with charges on my account. I don't have a problem with them deducting the R169 which we agreed on but as for R159 since they keep on saying their calls are recorded each time they call can they please send Me that recording and they need to stop deducting the money that I had no idea about as a customer am not happy at all for the service they have rendered.