Poor customer service

<p>I was promised goods which included free installation. The goods were delivered ten days later than promised. On calling to confirm installation I was told that this is done through Multi-choice. Not what I was led to believe when the package was sold to me. I was told by Muli-choice that an installer would contact me the next day, when this did not happen I was then told I needed to find an accredited installer myself. I then found one who has charged travel charges. Yet another call to both companies has proved fruitless as had the numerous calls made previously. I have asked to speak to managers to no avail.</p>