LR
Leah R
1 reviews | Active since Aug 2020
24 Mar 2021, 11:41
Poor customer service
Hi,
Am Leah, I had two (2) DSTV EXPLORA (DECORDER) contract of 24 months since Jan 2019 with OnAir Tv. My account numbers are: OA- ***0-1 & OA- ***0-2. I called several times checking if accounts contact is ended and fully paid, they rep**** by saying am not owing and they will send paid up letter but haven't received it . So, now am receiving texts about outstanding amount of R595.00 that is due by the 31 March 2021. Please help.
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Replies (1)
OnAir TV's replyOfficial
25 Mar 2021, 15:55Good day dear customer,
We acknowledge receipt of your post,
I am having a little difficulty picking up your order on the system.
Please can i request that you reply to us on this message with your name and surname.
We will do our best to resolve your query once we pick up your details or alternatively you can contact us on:
Phone: ***
WhatsApp: ***
Email: ***
Operating Hours:
Monday – Friday: 9:00am to 5:30pm
Saturdays: 9:00am to 12:00pm
We do apologise for the inconvenience.
Kind Regards,
OnAir TV
We acknowledge receipt of your post,
I am having a little difficulty picking up your order on the system.
Please can i request that you reply to us on this message with your name and surname.
We will do our best to resolve your query once we pick up your details or alternatively you can contact us on:
Phone: ***
WhatsApp: ***
Email: ***
Operating Hours:
Monday – Friday: 9:00am to 5:30pm
Saturdays: 9:00am to 12:00pm
We do apologise for the inconvenience.
Kind Regards,
OnAir TV
OnAir TV's reply25 Mar 2021, 15:55
Official
Good day dear customer,
We acknowledge receipt of your post,
I am having a little difficulty picking up your order on the system.
Please can i request that you reply to us on this message with your name and surname.
We will do our best to resolve your query once we pick up your details or alternatively you can contact us on:
Phone: ***
WhatsApp: ***
Email: ***
Operating Hours:
Monday – Friday: 9:00am to 5:30pm
Saturdays: 9:00am to 12:00pm
We do apologise for the inconvenience.
Kind Regards,
OnAir TV
We acknowledge receipt of your post,
I am having a little difficulty picking up your order on the system.
Please can i request that you reply to us on this message with your name and surname.
We will do our best to resolve your query once we pick up your details or alternatively you can contact us on:
Phone: ***
WhatsApp: ***
Email: ***
Operating Hours:
Monday – Friday: 9:00am to 5:30pm
Saturdays: 9:00am to 12:00pm
We do apologise for the inconvenience.
Kind Regards,
OnAir TV