Poor and unacceptable service

I wish there was an option to give 0 stars!!!! Last year 09 September 2021 I received confirmation from Karen Pillay that my account is paid up after I enquired about the debit order that stopped going off my account. Today, 24 March 2022 to my surprise, Sheval calls me telling me that my account is in arrears with R139!!!!! I tell her about my communication with Karen Pillay last year and Sheval insists that an investigation was done and it was found that a debit order was returned last year (which surprisingly does not reflect on my account). I paid the R139 alleged arrear amount nevertheless. It's amazing how 6 months later you only realise that money is outstanding which makes me wonder why Karen said it's paid up (confirming this on e-mail)!!!! Very poor and disgusting service.