MM
Mtshali M
1 reviews | Active since Jul 2021
15 Jan 2025, 15:35
Please stop debiting me
Billing department is nonsense, they kept Billing, they don't cancel at my bank ,contract ended in November and last payment was in November, but December and January also debited, when you call you will wait for ever this airtime is finish
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
15 Jan 2025, 16:06Hi Mtshali
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply15 Jan 2025, 16:06
Official
Hi Mtshali
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
MM
Mtshali M's updateReviewer Update
20 Jan 2025, 10:35Thank you,ON Air has refunded me one month last week, still awaiting for the second debit order deducted, I hope they will communicate with my bank since is a problem to communicate with them
MM
Mtshali M's update20 Jan 2025, 10:35
Reviewer Update
Thank you,ON Air has refunded me one month last week, still awaiting for the second debit order deducted, I hope they will communicate with my bank since is a problem to communicate with them
MM
Mtshali M's updateReviewer Update
17 Feb 2025, 00:50Thank you on Air refunded my last debit order and nono longer deducting on my bank my issue is resolved
MM
Mtshali M's update17 Feb 2025, 00:50
Reviewer Update
Thank you on Air refunded my last debit order and nono longer deducting on my bank my issue is resolved
OnAir TV's replyOfficial
10 Jun 2025, 16:56Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply10 Jun 2025, 16:56
Official
Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team