JM
Johannes M

1 reviews | Active since Dec 2024

21 Feb 2025, 09:05

PAY ME BACK MY MONEY WITH IMMEDIATE EFFECT !!!

HP Logo Write a review

Review of OnAir TV #2 Ranked In Events & Entertainment

JM

Johannes M 2 reviews | Active since Dec 2024 15 Jan 2025 at 10:42 ******* Debit Orders I write with pure frustration and disappointment, On Air TV continues to debit my account even when my contract with them expired in November 2024, they also have a tendency of debiting more, whenever I contact them no one seems to know what is happening. I want my money back from last year, November and December and cancel the debit order that keeps pouncing on my account. This is *****, anyone outthere who knows where I can report this company please help as I want to get the ombudsman involved. You are destroying my credit score you better be prepared to fix it.

Angry Client: Unhappy customer Reply (2) OnAir TV’s reply 15 Jan 2025 at 11:28 Hi Johannes

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards, OnAir TV Team

Johannes M’s reply 20 Feb 2025 at 19:00 I'm writing again with utmost dissatisfaction to show people what kind of company they are dealing with. 1. Your Company was to refund me R105 for November debit order which they refused and claimed that I agreed to it without giving me proof. 2. My contract ceased end of November but guess what, they debited my account for R189 in December 2024 again yet they sent an email claiming that the contract is up. 3. I wrote an email they said the debit order has been uplifted only to debit my account again for R189 in January 2025, then I pursued them and only refunded me for December 2025., Meaning that I'm still due for a refund of R189 for January 2025. 4 it is February they have debited my account again for R189 for a contract that has ceased in November 2024, which is ******** and constitutes to *****ing/***** that's my interpretation as they do not have consent to do so since my contract expired in November 2024. 5. OnAir I want my money paid back Into my account within 24 hrs for January 2025 & February 2025 with the bank charges compensated for and a letter sent to tbe credit beaurea to clear my name as you have tarnished my credit scoring and have taken money out of my account which is meant for my daughter to travel to school. THIS IS *****ING AND I WANT MY MONEY WITH IMMEDIATE EFFECT!!!!

0
Replies (5)
OnAir TV
OnAir TV's reply21 Feb 2025, 10:22
Official
Hi Johannes 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

JM
Johannes M's update21 Feb 2025, 12:50
Reviewer Update
All I want is my money back with immediate effect I'm tired, I'm regretting why I actually took a deal from you only to be exploited the way you do.
OnAir TV
OnAir TV's reply21 Feb 2025, 13:50
Official
We will be in contact soon
JM
Johannes M's update21 Feb 2025, 14:10
Reviewer Update
Let me take this opportunity to report that there is a sweet lady from OnAir who managed to address my complaint. Her name is Jamie, and she has assured me that my refund for Jan 2025 debit has already been processed and I should be receiving it today. They will submit for the other debit order refund for Feb 2025 to be actioned too which will take 7 - 14 days to get back into my account. I can only wait and see what happens. However I will also like to mention I want OnAir to write to the credit beaurea and also clear my name as that has affected my credit profile. Also address the situation with your debiting department that they must remove me from your systems as I'm unable to cancel your debit order from the bank.
Thanks again for your help Jamie, I'm looking forward to getting this matter settled as a matter of urgency.
OnAir TV
OnAir TV's reply27 Feb 2025, 09:52
Official
Good Day Johannes 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team