Pathetic service and product

<p>I have been phoning and getting no joy from any service consultants. They have transferred me to various departments including Multichoice</p> <p>I have contract with On Air– MY BALANCE is R1639 and I pay R149 pm for your contract , where they gave me a decoder +-12 months ago<br /> The decoder is faulty and does not give me the option for catch up as the it has a hard drive fault. I approached a Mnet service provider who indicated I must purchase a new or second hand decoder at a cost of R800-00- Lets not forget I still have to pay On Air a balance of R1639<br /> I AM PAYING R149 FOR NO SERVICE. ON AIR INSTALLERS 12 MONTHS AGO DID NOT CONNECT THE NEW AERIAL THAT CAME WITH THE PACKAGE</p> <p>THEY MENTIONED THAT THE OLD ONE WORKED SO ESSENTIALLY AND NOT NECESSARY I AM PAYING DOUBLE THE PRICE FOR A DECODER THAT DOES NOT WORK AS NO PROPER INSTALLATION WAS DONE. HAD TO GET DSTV INSTALLERS TO CHECK THE EXTRA VIEW WHICH WAS NOT CONNECTING AT A CHARGE OF R450. THIS PROBLEM IS BACK AS WELL AND DSTV IS NOT INTERESTED AS THEY SAY THAT SERVICE WARRANTY HAS EXPIRED. THAT PROBLEM I PRESUME HAS SOMETHING TO DO WITH THE UNINSTALLED AERIAL BY ON AIR.</p> <p>MY PLEA TO ON AIR-PLEASE COME AND FETCH THE DECODER AND CANCEL the R149 pm SUBSCRIPTION. IF YOU DO NOT CONTACT ME I WILL FORCE CANCELLATION WITH MY BANK AND YOU CAN LIST ME IF YOU FEEL THAT IS THE CORRECT ROUTE.</p> <p>NEVERTHERLESS I HAVE APPROACHED THE OMBUDSMAN TO INTEVENE URGENTLY AS YOUR SERVICE IS NOT RIGHT AND I BELIEVE YOU ARE **********LY SERVICING YOUR CLIENTS INCLUDING MYSELF</p> <p>I AM VERY UNHAPPY- I PAY DSTV THE FULL BOUQUET AND I PAY YOU A FURTHER R149 FOR A DECODER THAT CANNOT WORK PROPERLY<br /> </p> <p> </p>