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Prenisha M

1 reviews | Active since Jul 2015

29 Nov 2016, 13:39

Pathetic service

<p>I have been trying to contact On Air tv as they have deducted my account they deducted R129 on the 22/11/2016 and then 28/11/2016 amunt of R29.</p> <p> </p> <p>Please could I be refunded my R200.00 as I never agreed to the value added service.</p> <p> </p> <p>You people are a bunch of rogues.</p> <p> </p> <p>Contact number: ********** 081</p>

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Replies (6)
OnAir TV
OnAir TV's reply29 Nov 2016, 13:43
Official

Thank you for your enquiry.

Please be advised that you will be contacted shortly.

Kind Regards

The OnAir TV Team

OnAir TV
OnAir TV's reply29 Nov 2016, 13:57
Official

Good Day Prenisha

Please be advised that one of our consultants did try contacting you regarding your refund, however there was no answer.

Kindly be advised that you will be contacted before the end of business and will be assisted regarding your refund.

Kind Regards

The OnAir TV Team

PM
Prenisha M's update29 Nov 2016, 14:16
Reviewer Update

Please could I have a time of contact so I can make myself available.

Thank you kindly.

Prenisha Nair.

OnAir TV
OnAir TV's reply29 Nov 2016, 14:28
Official

Hi Prenisha

I will ensure that a call is made to you between 3:15 and 3:30

Kind Regards

OnAir TV Team

OnAir TV
OnAir TV's reply07 Dec 2016, 12:01
Official

Good day Prenisha

Please be advised that your refund has been processed, you will receive your funds in the next 7 - 10 working days.

Kind Regards

the OnAir TV Team

PM
Prenisha M's update19 Dec 2016, 10:55
Reviewer Update

This is now really frustrating, after having this problem with you and expecting this to now be resloved. You *** headed pea brains have yet again went and deducted my account for the amount of R129.00. I want my ****ing money, you people are a bunch of rogues.

I want my money today or I am reporting this issue to the Ombudsman.