Pathetic Service

My mother took up On Air promotion where they were offering two HD PVR . I requested that they debit my account instead of hers. The PVR were delivered over two months ago however we are still waiting for technician to install them. The technician called my mother and confirmed appointment for Wednesday, guess what the technician was a no show. I called him on Saturday and he blatantly told me that he was not at work on that day and if I have a problem I should call head office as he does not do installations in Hamanskraal. On Air has tried to debit my account three times this month even though their pvr has not been installed. They had promised me that they will only debit once the pvr is installed just the same as all DSTV accounts. I did not take down the name of the technician but his number is ********** 344. Quite frankly I wish they could come and fetch their PVR.