pathetic service

I went into an agreement with on air and they promised to deliver 2 decoders and an LNB, their courier company only delivered after two weeks and their technician also took another two weeks after numerous calls from us. When the technician arrived we discovered that only the lnb was delivered and no decoders.<br> <br> we then phoned the call centre and spoke to a lady named Mitchelle was very rude and condescending and said she will escalate the matter. It has been two weeks our account has been debited and we have paid for a service that was never rendered.<br> <br> I have requested them to cancel and they told us that they cannot confirm when the cancellation will take place and it could be anytime.<br> <br> she cannot provide us with the managers number and was very rude and dismissive.<br> <br> we require a refund and for them to collect their LNB and the contract to be cancelled.