Pathetic experience

This is 2nd time I am expressing my frustration with on air tv, I have requested to terminate my contract where I was wrongly advised on Dstv ultra decoder and it was cancelled and collected, got a call from compliance team where I was speaking with Amanda ( who advised me that the contract is terminated on 15 April 2025). Surprisingly, on 30th April, I was debited for same contract and sent an email on 2nd May ( ***)which I am still waiting for just a response from on air tv, I have called on tuesday 5th May and given a new ref ( ***) which has no info nor trace for my call ( debit issue), I just called now 8th May and had to give my personal details and the reason for my call. This is pathetic should a person call it that way.

To add on this experience, I had a call from on air tv last week where someone from on air trying to sell me another dstv decor.

I just need refund and on air tv to clear my name/ contact number