Pathetic company, do not trust them

Absolutely atrocious service. I received a sales call and ordered the decoder a week ago. This morning I received SMSes indicating that it was delivered but nothing was delivered. When I called the call centre and spoke to Shae Clothier she was very rude and said the delivery was returned to the warehouse and when I asked when will I receive it she dropped the call. I called back and spoke to Benita and she confirmed that the delivery was returned and that once I receive a cancellation SMS I need to reorder the device. What type of service is this?