Pathetic bad and poor service from both multichoice and On Air Tv

I have been calling you in regards with the docoder which did not work after installation, I called the installer who is no longer answering my calls as well as your customer service who promised to escalate the matter to date no response to my suprise yesterday somebody called me from billing by the name of Lebo she also promises to escalate. Escalate won't help me now since I have already connected my old decoder and is working perfectly. In the first please the lady from sales ****med me because she wanted commission, she told me I ll e saving won't pay dstv premium I will e paying R199 for 24 months I called multi choice to check on this they don't know this. Please don't ever do your stupid escalation come collect this *******.