PATHETIC AND BAD SERVICE

On 28 October 2015, On air Tv delivered an explora by my house. They send me an sms to say I must phone the installer. I phoned back and told them that I'm not working for On Air Tv so they must phone the installer and let me know when the installer will be available. They promised to phoned me back and nothing happened. I send emails and still nothing happened. It's been 4 months up to today, 03/03/2016, they are debiting my account and the explora is still not connected. I phoned and told them that they must come and collect the explora and refund me. I hope people doesn't fall for this pathetic service. They must come and collect this explora and give my money back. BAD, BAD, BAD AND PATHETIC SERVICE.