Pathetic

<p>The front end of your process seems to be fundamentally flawed. Your sales person had no problem securing a sale with me and doing a very good job of closing. The sales person was very aware that I was not the account holder and asked for my wifes contact number to get the bank account details for the debit order. Promises were made about a delivery date of the equipment which never materialized and then further promises about a call from an installer once the equipment had been delivered to my house. Once again this never materialized. Then to top everything when I queried the time lines and contract details I was told by a very rude lady called Christina that nothing could be discussed with me as I was not the account holder. So my point is simple; you can pitch the whole sale to me the decision maker close the deal with me get all the logistics in order with me do all the required details with me and only confirm the bank details with my wife which took all of 1 minute but refuse to speak to me sort my query out. This is not how good customer service works. SO THIS MESSAGE WILL GO ON ALL SOCIAL MEDIA PLATFORMS AND CHANNELS , PLEASE READ HELLO PETER IN THE NEXT 30 MINUTES. I HAVE INSTRUCTED MY WIFE TO CANCEL THE CONTRACT IMMEDIATELY.</p>