Over Promise & Under Deliver

<p>On the 24th November I receive a call fro OnAir offering me 2 new decoders because the one I have is being discontinued. I accept the deal and I am promised that I can accept delivery in 3 working days. On the 30th November I called them because I had not from anybody yet. I spoke to Michelle and was again promised that I would get a call in about 2 to 3 days. On the 8th I ad still not received a call to indicate when the decoders will be delivered so I called again. The I informed that the decoders are still in the harbour. So now the guy who I am speaking to is trying to convince me that. So now I want to speak to a manager and I'm told that a manager will contact me.</p> <p>This is absolute terrible service and I cannot believe that Multi Choice would have people like this representing them. </p>