Open OnAirTv poor Service

My name is Minenhle Mtshali with ID number ***. I was called by a sales agent named Claudie Govender who actually **** about the whole offer and told me with a contract of R179 a month I'll be able to catch up, record my favorite shows, enjoy show max, box office Recording and many more only to find that after the guys came to install the onairtv catch up is not playing and for me to view it I have to activate it with dstv and that will cost me another installment I will be paying every month which she never mentioned to me.

I am fuming because I had to find that one out today from a very arrogant and unprofessional agent I spoke too today and it seems he is not well educated on the product as he couldn't explain to me or answer my questions as to what the R179 upgrade is for.. He kept on saying "its Explora" of which is something I know that its Explora.

I spoke to Sandile Mpofana from the Explora Department if there is such, the guy was so rude, no Empathy, no Telephone Etiquette, he doesn't know anything about the product, no listerning skills, he kept interrupting and I kept repeating myself over and over again to a point where I got frustrated as I'm using my airtime to call and I'm not getting any help and Sandile keeps putting me on hold till I run out of airtime

I called for the fourth time with no joy of getting any assistant, i spoke to Sandile again and requested to speak to his manager as we not getting anywhere with him but he advised me that the Manager called Jen Reddy she cannot speak to me due to Covid regulations, when I asked him to at least transfer the call to her desk, he refused and told me that not how they work, I then asked for a way forward since he can't help me, the manager also can't help me with my Query.. I then asked him to cancel the contract but he refused again to cancel my contract till I ran out of airtime again..

I called again and I spoke to this Sandile Mpofana requesting a reference number or a proof that they going to cancel the contract but he still refused and told me that not part of his job to send emails or smses but surprisingly after dropping the call I received a smses with a reference number that he refused to give me.. I am very much disappointed by the poor service I received from this agent..and I would like for you to listen to the calls from the sales agent who **** to me as well as the arrogant agent I spoke too today ref ***. I'd therefore like to cancel the contract immediately and I'm not going to be liable for anything since the agent sold me a dead offer. I wouldn't recommend anything that comes from Onair TV as their agents are full of lies and when you coming to query about things they become so rude and they don't even give you answers to your questions, it wasn't only one agent but almost 4 agents who showed me that they were unskilled about their offer and their jobs. DSTV and OnAir TV agents needs to be reviewd because this is definitely not how u treat customers. How can one be paying for *DSTV *The upgrade contract which is 24months plus *The installment for activating to view catch up on this upgrade Every month, does it even make sense? Why am I upgrading to this contract if I will still need to pay for viewing catch up on this upgrade which will be even more than what I had been paying wherelse its the same Package. To my understanding this upgrade it me paying for the PVR Decoder with no benefit, just paying to have PVR Decoder so I'm spending more for nothing.. I need my Enquiry to be attended as soon as possible.