Ongoing Unauthorized Debit Orders After Contract Was Paid in Full

I had a contract with OnAir which was paid up in full. After settling the contract, I formally requested that my contract be cancelled and that my banking details be removed from their system. Despite this, more than a year later, my bank account continues to be debited by OnAir without my consent. This is extremely frustrating and unacceptable, especially after I followed the correct process and allowed ample time for the cancellation to be actioned. I have repeatedly had to deal with reversing these debit orders, which has caused unnecessary stress, inconvenience, and loss of trust in this company’s billing practices. I would not recommend OnAir based on this experience unless their cancellation and billing processes are significantly improved.