Ongoing Billing After Cancelled Contract and Collected Decoder

I entered into an agreement with OnAir Entertainment for a DStv Explora decoder which was sold to me under misrepresentation. After a lengthy dispute process via email, the case was eventually resolved in my favour. OnAir arranged collection of the decoder from me on 19 March 2026. Despite this, I continued being debited monthly. I repeatedly followed up and escalated the matter multiple times but received little to no meaningful feedback. The company later claimed that the decoder had not reached their warehouse, even though the collection was arranged through their own process. I no longer have possession of the device and should not be held responsible for internal handling or warehouse issues. OnAir has since promised me a refund, however I am still waiting for the refund to be processed and the matter remains unresolved. This entire experience has been extremely frustrating due to: Misrepresentation during the sale Ongoing unauthorised debits Poor communication and delayed feedback Failure to resolve the matter promptly despite multiple escalations I hope this review encourages the company to finally honour their commitment and process the outstanding refund without further delays.