OnAirv bad news

Item: OnAir TV
Rating: 1
Author: Tshwarelo S

Good day everyone,

I would like to express my deepest frustration with regards to this company,first they sent my name to credit bearau saying I have errors unpaid on my account then I decided to settle the account paid full,they send me a paid up letter right.Boom few days later I get messages saying my account is in error I should pay ,I then made means I emailed to get more info only to find out that there was a delay on their side to update my account and close it.Yesteday boon they debit on my account which then shows they tried to debit still on the 30th June 2025 .I sent email requesting refund ,but now I have to wait 21days for something I didn't cause 😭and that money I need to pay for another active debit order of another company now I have to be frustrated to wait .who is going to pay for my interest accumulated on the miss debit order for another company?

I'm frustrated,can someone please help ,should I involve lawyers on this ?

Helpful (0)

Replies (5)

OnAir TV's replyOfficial

03 Jul 2025, 10:43

Hi Tshwarelo

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

OnAir TV's reply03 Jul 2025, 10:43

Official

Tshwarelo S's updateReviewer Update

03 Jul 2025, 10:45

Im used to this kind of respond so we will see

Tshwarelo S's update03 Jul 2025, 10:45

Reviewer Update

Im used to this kind of respond so we will see

OnAir TV's replyOfficial

03 Jul 2025, 10:51

A zulu speaking agent will be in touch soon due to the POPI act we can only assist account holders

OnAir TV's reply03 Jul 2025, 10:51

Official

A zulu speaking agent will be in touch soon due to the POPI act we can only assist account holders

Tshwarelo S's updateReviewer Update

03 Jul 2025, 11:11

She did call as expected the enquiry was not resolved,I see no use of them calling me to inform me of what was already informed,Is this part of the strategy mybe and I do not understand zulu ,I'm not sure why was I contacted by a Zulu ageht as I'm not Zulu ?

I need the matter to be resolved urgently as I need to pay another company by today .

If I miss payment today who will isy for errors On air?

Tshwarelo S's update03 Jul 2025, 11:11

Reviewer Update

OnAir TV's replyOfficial

03 Jul 2025, 12:26

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

OnAir TV's reply03 Jul 2025, 12:26

Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.