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opel O
1 reviews | Active since May 2016
14 May 2021, 13:52
OnAirTV is a *******. Pay back my money
I took a Decoder with OnAirTV in 2018 and they are still debiting my account to date. Can you explain why... and can you pay back all the money you took. Almost 3 years now and it was only supposed to be 12 months.
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OnAir TV's replyOfficial
18 May 2021, 14:16Good day dear customer,
We acknowledge receipt of your post.
We have escalated your complaint to the billing department to resolve.
Please note that your order was processed in the first month of 2019 and the contracted period was 24 months. You may be refunded for any amounts owed to you after the contract period.
Kind regards,
Onair TV
We acknowledge receipt of your post.
We have escalated your complaint to the billing department to resolve.
Please note that your order was processed in the first month of 2019 and the contracted period was 24 months. You may be refunded for any amounts owed to you after the contract period.
Kind regards,
Onair TV
OnAir TV's reply18 May 2021, 14:16
Official
Good day dear customer,
We acknowledge receipt of your post.
We have escalated your complaint to the billing department to resolve.
Please note that your order was processed in the first month of 2019 and the contracted period was 24 months. You may be refunded for any amounts owed to you after the contract period.
Kind regards,
Onair TV
We acknowledge receipt of your post.
We have escalated your complaint to the billing department to resolve.
Please note that your order was processed in the first month of 2019 and the contracted period was 24 months. You may be refunded for any amounts owed to you after the contract period.
Kind regards,
Onair TV