BG
Bertus G
1 reviews | Active since Jun 2021
06 Sept 2023, 16:24
OnAirtv
Decoder was *****ulently marketed. After complaint waiting almost a year Michelle advise yes it is true decoder was wringfully sold. They collected decoder yet still deducting the subscription from my account and to date not refunded the previous funds *****ulantly taken. This is a risky company to deal with.
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Replies (3)
OnAir TV's replyOfficial
06 Sept 2023, 16:27Hi Bertus
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
OnAir TV's reply06 Sept 2023, 16:27
Official
Hi Bertus
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
BG
Bertus G's updateReviewer Update
06 Sept 2023, 17:31You stated that if decoder was collected done so 1st week of August debit will stop and all funds returned.
Not done.
Deducted again.
No call neede do as you have stated in my previous complaint.
Not done.
Deducted again.
No call neede do as you have stated in my previous complaint.
BG
Bertus G's update06 Sept 2023, 17:31
Reviewer Update
You stated that if decoder was collected done so 1st week of August debit will stop and all funds returned.
Not done.
Deducted again.
No call neede do as you have stated in my previous complaint.
Not done.
Deducted again.
No call neede do as you have stated in my previous complaint.
OnAir TV's replyOfficial
07 Sept 2023, 09:06Hi Bertus
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
OnAir TV's reply07 Sept 2023, 09:06
Official
Hi Bertus
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team