ONAIRTV EXPLORA ULTRA REAP OFF

I received a explora ultra on airtime that was delivered to me on the 22 November 2024, I have opened the seal but never used the device, then on Monday the 25th November 2024 I realized that is not what I agreed on telephically and I decided to return the device back, I was told that I must pay R350 since I have opened it,I explained the I never used the device and was never installed they saying the R350 is a cancelation fee. The is a return Policy of 7 working days and this return is within that return Policy yet am been Forced to Pay for receiving the device.i am Willing to pay for Colletion Fee but Denver Small fro billing department insists that I must pay for cancelation then they can arrange Collection. Am so disappointed first the agent the sold the device to me told me that I will once off payment of R319 including installation then every month they debit R224 for 24months now to my surprise am now being billed R543 for 24 months with is what I'll didn't agree too. NEVER EVER BUY ANYTHING FROM THIS GUYS, THEY REAP PEPOLE OFF, THEIIR SERVICE SUCKS AND THEY DONT CARE ABOUT GHE CUSTOMERS NEED BUT CARE ABOUT MONEY.will not Recommended anyone to buy from them,if people wants best deals better deal Wil Multichoice direct