AN
Avril N

1 reviews | Active since Nov 2023

03 Nov 2023, 12:02

********* OnAirTv

On air tv deceived me into taking a DSTV Explora deal without disclosing truthful information. I was informed that I will only pay R239 for the DSTV Explora decoder. I kept asking if there is nothing else pertaining to additional fees, they assured me that there is nothing, it will only be R239 that I will pay for 2 years. I went to multichoice to ask them for assistance because the dstv Explora was not working. They informed me that I need to do a whole new installation process for this including, a new satellite and cables that need to be installed. On air tv **** to me about not having to pay or install any additional hardware. I got in contact with Onairtv, to explain to them what was told to me by multichoice. They then informed me that I must pay additional fees for the cancellation. I spoke to Jamie and told her that they must come and collect the DSTV Explora because it is of no use to me, and I won’t be paying the R239. She then informed me that I must pay handling fees for this to happen. On 02 November I finally got an answer when I called, the lady just said "hello" and did not speak again, she just hung up. I wasted my airtime. This company shouldnt exist. They are ****s.

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Replies (1)
OnAir TV
OnAir TV's reply03 Nov 2023, 12:58
Official
Good Day Avril

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team