OnairTV a ******* and ******

Good day, I would like to express my disappointment and frustration regarding the bad treatment and disgusting poor service I am receiving for OnAirTV. During this month around the 9th, I got a call from a guy called Nzuzo Nxumalo, Agent no 21947 who was selling the idea of taking the DSTV Explora for R179 for 24 months which inculde the voucher of installation within 48 hours after the delivery. On Air will organise the installer for me which will bring satellite dish, 25m cable and the activation of the Explore. He promised me to have the delivery within seven days from the day I signed the deal. I took the deal since it looked good and the company credibility. Nzuzo took my deals, i.e. physical address, email address and confirmed the cell number at least three to four times. But what shocked me was the fact that the delivery was sent to Embalenhle in Mpumalanga on 12 March 2021 whilst I was residing in Vosloorus in Gauteng. Then on 17 March 2021 the Explora was delivered to my address after correcting their deliberate mistake. After the delivery they again assigned the installer from Mpumalanga again and the installer told that he will never come to Gauteng. I called the OnAirTV yesterday again on 25 March to find out about the installer, the lady gave the installer's number around Vosloorus and I called the installer, he was not aware of anything since no one contacted him from OnAirTV and the installer to me he has stopped to work for vouchers since OnAir owes him for jobs he has done. I called OnAir again on the same day and the lady took my call promised to assign another installer within 24 hours and 24 hours has passed, but still no response. I wish to advise OnAirTV that I will never ever work with you although it was my first time, but the level of treatment I have received is a turn off. In a few days, I will be returning the decoder to OnAirTV if I do not have my Explora installed by Monday next week.