Onair TV worst company ever

I received my decoder and they were supposed to installed the new dish. After contacting my local supplier of DSTV ( I am in the Northern Cape (Lime Acres) they were not willing to install as their explanation was that Onair do not honour their commitment to pay their account.i explained this to the provider and they send me a email as to that they will follow uo. That was in April 2021. I stopped my debit order as of today the decoder is still in its box and no dish installed. There fiancé department contacted me on 4 occasions and I explained the same story. This is the worst customer service I have ever received