1 reviews | Active since Dec 2016
OnAir TV - Unprofessional Bad service
<p>I had the phone put down on me when I called Onair TV to get a resolution to my installation issues.</p> <p> </p> <p>After a number of calls to Onair TV and their installers over the past 2 weeks, and huge frustration....</p> <p> </p> <p>Today agian no show by the installer and then the same bull**** story from them I call Onair TV - the consultant told me to call back in an hour as there system was down. I told him not a chance they must take my details and call me back as they have stuffed me arround with an installer (After I told OnAir to use a new reliable installer) - I took off tuesday morning and this afternoon for the install (no Shows). The consultant tells me No this is an incomming line only. Told him if their sysetm is down not to make their problem my problem and make a plan and get someone to call me.... he put the phone down on me.</p> <p> </p> <p>I Then called DSTV and they said they would escalate for and would request OnAir to call me soonest. 2 hrs later - Still no call.</p>
Good day,
Kindly be advised you will be contacted shortly.
Thanks
Good day,
Kindly be advised you will be contacted shortly.
Thanks
Hi OnAir Team.... I am still waiting... its comming up for an hour (thats not "shortly") Or please let me have your definition of "Shortly" so at least I can lower my standard of expectation when dealing the OnAir TV.
Tic toc....
Hi OnAir Team.... I am still waiting... its comming up for an hour (thats not "shortly") Or please let me have your definition of "Shortly" so at least I can lower my standard of expectation when dealing the OnAir TV.
Tic toc....
Its now 3 days and still noone fron OnAir TV has called me?
Its now 3 days and still noone fron OnAir TV has called me?
Yesterday - Received a call from Onair TV Customer care agent. First thing, they appologise and say they will call the installer immediately. So I politely stop them and ask if they have read my emails / Hello Peter etc. ... Yes, they did.... well if they read them, they didnt listen to what I was saying. I highlight the content of my emails... FINALLY they click and say they will have a new installer take over.
So now I have one contact, Nadia who will assist me and promisses to get back to me by cloase of business.
I received a call from the new installer, book the instaltion (they provide me with various contact numbers) ... list the installations prior to mine and tell me exactly what they will do and what is expected of me. Sounds like they know what they are doing, let’s see how it goes today.
Received followup call from OnAir TV - Nadia, receive a confirmation SMS with the installer contact details etc..
Thank you - If this had been the approach from the start all would be happy.
Yesterday - Received a call from Onair TV Customer care agent. First thing, they appologise and say they will call the installer immediately. So I politely stop them and ask if they have read my emails / Hello Peter etc. ... Yes, they did.... well if they read them, they didnt listen to what I was saying. I highlight the content of my emails... FINALLY they click and say they will have a new installer take over.
So now I have one contact, Nadia who will assist me and promisses to get back to me by cloase of business.
I received a call from the new installer, book the instaltion (they provide me with various contact numbers) ... list the installations prior to mine and tell me exactly what they will do and what is expected of me. Sounds like they know what they are doing, let’s see how it goes today.
Received followup call from OnAir TV - Nadia, receive a confirmation SMS with the installer contact details etc..
Thank you - If this had been the approach from the start all would be happy.
Good Day Mike van Niekerk
Your installation has now been completed.
We trust all is in order.
Kind Regards
The OnAir TV Team
Good Day Mike van Niekerk
Your installation has now been completed.
We trust all is in order.
Kind Regards
The OnAir TV Team