Onair TV, threatening me to place me on the Credit Bureau.

Thank you.

A person contacted me. She warned me that all calls are recorded for security purposes. I requested her permission to record this telephonic conversation as well. After approximately 4 minutes I was transferred to Monica, an Agent. She requested my Reference number and looked the first email complaint up. This took approximately 10 minutes placed on hold. She answered then that Ntokozo Thusi reported that I provided the incorrect reference number for the cancellation of the order. They will investigate. They warn that I must pay a return fee of R350.00 if the box was opened as a condition, as it was within the Call-Off period. The line was not clear but alternatively the fee will be R150.00 for some reason.
I informed them that I want the transcripts of all our telephonic discussions as confirmation of what was said.
I requested them to provide me with ALL the transcripts of the recordings since day ONE.
Monica rep**** that she is only able to provide me with an SMS reference number. I advised her that she should escalate the matter to receive same.

It frustrates me that I have to go through all this trouble to keep my name clean after they sold me a decoder with ALL applications to find that I have to pay an additional R199.00 to obtain Netflix. The product would have cost me then R239 + R199 = R398 which is a false misleading transaction.