MM
Marilize M
1 reviews | Active since Jul 2020
29 Sept 2022, 07:53
Onair Tv Rips off Pensioner!
I admit to having been gullible and letting a very convincing agent talk me into getting a new Explora Ultra decoder contract from Onair TV, but I believed that an upgrade would be good, as the old decoder’s warranty had expired, especially with the promise of all the additional facilities: Netflix, Showmax, Youtube, Wifi and so much more!! What a disappointment!! Decoder was delivered but not installed, all the extras are NOT included - I had to endure another phonecall trying to sell me these extras at an extra cost over 24 months! Apart from that the new remote’s pause button only working sometimes and the Wifi signal lighy being red all the time, the most important piece of info missing in the sale process was that this decoder IS NOT COMPATIBLE with my old extra view decoder. Cost me R2000 to get a tv technician to come and rectify the situation. Very, very disappointed and would not recommend the Explora Ultra from Onair TV to anyone.
Helpful (0)
Replies (9)0
Replies (9)
OnAir TV's replyOfficial
29 Sept 2022, 08:32Hi Marilize,
We apologize for the inconvenience that we may have caused.
Please allow for us to investigate the interaction between you and the sales expert, thereafter a friendly Customer Care agent will be in contact with you.
Again, we are sorry.
Kind Regards,
OnAir TV
We apologize for the inconvenience that we may have caused.
Please allow for us to investigate the interaction between you and the sales expert, thereafter a friendly Customer Care agent will be in contact with you.
Again, we are sorry.
Kind Regards,
OnAir TV
OnAir TV's reply29 Sept 2022, 08:32
Official
Hi Marilize,
We apologize for the inconvenience that we may have caused.
Please allow for us to investigate the interaction between you and the sales expert, thereafter a friendly Customer Care agent will be in contact with you.
Again, we are sorry.
Kind Regards,
OnAir TV
We apologize for the inconvenience that we may have caused.
Please allow for us to investigate the interaction between you and the sales expert, thereafter a friendly Customer Care agent will be in contact with you.
Again, we are sorry.
Kind Regards,
OnAir TV
MM
Marilize M's updateReviewer Update
04 Oct 2022, 11:16I would like to thank OnAir TV and especially Ricardo Loff for contacting me regarding this issue and making sure that I was assisted. They even reimbursed some of the costs I had incurred and I am so grateful and impressed by their customer service after becoming aware of my complaint. That’s how you keep clients happy. Thank you!
MM
Marilize M's update04 Oct 2022, 11:16
Reviewer Update
I would like to thank OnAir TV and especially Ricardo Loff for contacting me regarding this issue and making sure that I was assisted. They even reimbursed some of the costs I had incurred and I am so grateful and impressed by their customer service after becoming aware of my complaint. That’s how you keep clients happy. Thank you!
OnAir TV's replyOfficial
04 Oct 2022, 11:19Wow Marilize, this is great, please could you be so kind and convert your rating from a 1 star to the star you see fit please, thank you and much appreciated.
OnAir TV's reply04 Oct 2022, 11:19
Official
Wow Marilize, this is great, please could you be so kind and convert your rating from a 1 star to the star you see fit please, thank you and much appreciated.
OnAir TV's replyOfficial
04 Oct 2022, 11:25Hi Marilize, To change the star rating, click on your Username at the top right of the screen. Select ‘My Profile’ from the drop down menu. All your reviews will be displayed.
Click on the review you would like to change, this will open the review. Just above your review click on the button that says ‘Convert’. Change the star rating on your review and select ‘Convert’ to save it.
OnAir TV's reply04 Oct 2022, 11:25
Official
Hi Marilize, To change the star rating, click on your Username at the top right of the screen. Select ‘My Profile’ from the drop down menu. All your reviews will be displayed.
Click on the review you would like to change, this will open the review. Just above your review click on the button that says ‘Convert’. Change the star rating on your review and select ‘Convert’ to save it.
OnAir TV's replyOfficial
04 Oct 2022, 11:27Great thanks Marilize, looking forwarding to seeing your conversion rating, thanking you for your time and patience.
OnAir TV's reply04 Oct 2022, 11:27
Official
Great thanks Marilize, looking forwarding to seeing your conversion rating, thanking you for your time and patience.
OnAir TV's replyOfficial
04 Oct 2022, 11:31Ok thats strange, please could you advise on the rating you would like to give us?
We will follow up with Hello Peter together with the confirmation of your rating.
We will follow up with Hello Peter together with the confirmation of your rating.
OnAir TV's reply04 Oct 2022, 11:31
Official
Ok thats strange, please could you advise on the rating you would like to give us?
We will follow up with Hello Peter together with the confirmation of your rating.
We will follow up with Hello Peter together with the confirmation of your rating.
MM
Marilize M's updateReviewer Update
04 Oct 2022, 11:334 stars for after sales service.
MM
Marilize M's update04 Oct 2022, 11:33
Reviewer Update
4 stars for after sales service.
OnAir TV's replyOfficial
04 Oct 2022, 11:34Great thank you Marilize, I will advise the Hello Peter Team and if there is anything we need you to do further for this rating to be updated, I will advise you.
Kind Regards,
OnAir Tv
Kind Regards,
OnAir Tv
OnAir TV's reply04 Oct 2022, 11:34
Official
Great thank you Marilize, I will advise the Hello Peter Team and if there is anything we need you to do further for this rating to be updated, I will advise you.
Kind Regards,
OnAir Tv
Kind Regards,
OnAir Tv
OnAir TV's replyOfficial
04 Oct 2022, 11:46Hi Marlilize, please see the feedback from Hello Peter, please could you delete your review and create a new review with your new rating :
Thank you for your email.
Thank you for your email.
The customer would be able to delete their review, add a comment or add a new review, unfortunately the customer is unable to update the rating.
This is a feature we used to have but very few customers ever used it, we are in the process of bringing it back with an update to our consumer site next year.
If the customer would like to delete the review, it would be under their profile, bottom right of the review, 3 dots and click delete.
I hope this helps.
OnAir TV's reply04 Oct 2022, 11:46
Official
Hi Marlilize, please see the feedback from Hello Peter, please could you delete your review and create a new review with your new rating :
Thank you for your email.
Thank you for your email.
The customer would be able to delete their review, add a comment or add a new review, unfortunately the customer is unable to update the rating.
This is a feature we used to have but very few customers ever used it, we are in the process of bringing it back with an update to our consumer site next year.
If the customer would like to delete the review, it would be under their profile, bottom right of the review, 3 dots and click delete.
I hope this helps.