XK
Xolani K

1 reviews | Active since Dec 2023

20 Aug 2026, 04:15

Onair tv refuse client request for contract cancelation

I was duped into taking a media box contract under the impression that it comes with dstv channels. Upon connecting I realized that it was a lie. I called Onair tv to cancel this and was told I cannot cancel it despite being prepared to pay cancelation fees. I am now stuck with a useless media box that I cannot use and am told to pay for it for two years. Please be careful with Onair tv sales calls. This is unfair and daylight *******. I have written an email requesting cancelation and no one has responded to date. I am so disgusted by the behavior of this company that is hellbent on *****ing from us. Thanks Xolani

0
Replies (3)
OnAir TV
OnAir TV's reply20 Aug 2026, 07:54
Official
Hi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a email from our team.

Kind Regards,
OnAir TV Team

XK
Xolani K's update20 Aug 2026, 10:12
Reviewer Update
Will wait for you call. Thanks.
OnAir TV
OnAir TV's reply20 Aug 2026, 10:14
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.