OnAir TV ref OA-***4-1

23rd of June 2024 I checked my credit report only to see Onair tv has sent reported incorrect information about my credit profile to the credit bureau. I emailed them, they send me a letter stating my account was never in arrears which I had to now send to the various credit bureaus, which was not fair.

Beginning of September I sent an email to change my banking details giving them enough time to make these changes. I was moving from Capitec to STD bank, I attached the banks letter to allow them to make these changes.

I was then advised to make an eft for end of September, they will bill the new account end of October which i did and emailed proof of payment to Padmani Kandhan. My account was still debited (to date 2024/10/25 my refund still not deposited into my banking account) i spoke to a Sameera Hoosein

Today the 25th of October 2024 (payday) when my new Standard bank account was supposed to be debited, i get a mail stating I have missed a payment. I decided to make an immediate payment. when is this madness ever going to stop at OnAir tv I regret taking out a contract with you. Your service is pathetic, you don't care about customers. Handing over information to the credit bureau when I pay my subscription on a regular basis is insane, then an UpToDate letter is supposed to make everything ok. I demand someone contact me *** until this is sorted. i want my refund.