OnAir TV - Pathetic Service

Informed OnAir Tv on the 24th May via WhatsApp, email and telephonically of a hard drive issue experienced with the Explorer. The decoder indicates that the hard drive is full (I hardly do any recordings). The consultant tried to assist by informing me to reformat the drive by doing a factory reset. Tried to put me through to technical assistance. They don't answer. After numerous reference numbers and promising that a new device would be sent by Sky Couriers. I am still waiting. Last week they informed me "Please be informed that there has been a delay with the swap process due to issues with the courier service. Once this matter is resolved, your decoder will be delivered.

How long do I have to wait, yet I am expected to pay the monthly fee to OnAir Tv and also the monthly fee to DSTV, yet cannot use the benefits of the device. I hope this can be escalated to the CEO's of the various companies.