ONAir TV ****mers or just incompetant ?

******* debit orders, note, now plural, continue to be taken from my business account. You do not cancel them despite me telling you that I did not set them up. You have assured me that they have been cancelled and yet again one is decucted thes month AND a new one has started. Do I need to sue you or will you correct this? I gave you until yesterday. The promised recording by the person who set up the debit order was also not received. I was told to find the person who set up the order and get them to cancel it ! Really?