Onair Tv_Living Hell

In december 2023 I took out a 24 months contract with On-Air TV for an explora decoder. The salesman who phoned on that day, misled me by giving me wrong information intentionally, so that he could make a sale. He told me that the subscription fee that I'm going to pay, it include PRV functionality, of which it was all a lie. When I phoned multichoice to activate the service, I was told there's no such thing. On the 04/03/2024 I phoned to complain. On the 14/03/2024, Dylon (at their call-centre) confirmed that I was misled after listening to a transcript of the sales call. After the confirmation he said it's up to me to continue with the contract or cancel it and there will be no penalties. I also realise that the device was a factory fault because sometimes the screen will go blank or freeze. On the 18/03/2024, that's when I decided to cancel the whole thing, the device was collected on 20/03/2024 but the Evil On-Air TV company went ahead to ***** my last cents through an ******* debit order (unstoppable/ irreversible). When I phoned to tell them that I want my money , they said they're still waiting for the device from their warehouse but on the contrary, after the contract was concluded between me and them, they delivered the device within five working days. Today, sixteen (16) days later, they're still waiting for the device from the warehouse and they're saying they won't refund me until the explora is in their possession. Please see attachment as my proof Bottom line is how Evil these people are. Kind regards M Mokopanele