HH
Henry H
1 reviews | Active since Sept 2023
13 Sept 2024, 10:56
Onair TV is ruining my credit score 😢😡😡
A year ago bought an explorer decoder on a 24 month contract. Two months ago I have noticed that my credit score went down on a monthly basis due to arrear payments on one of my accounts. On investigation it was revealed that I was in 5 months in arrears with Onair TV account. After verifying with my Banking Institution, it was confirmed that my monthly debit went of as per the contract agreement. I have contacted Onair TV support services, who advised me that I must log a dispute complaint with their billing department. I'm still waiting on the details to log the dispute while my credit score is going down on a monthly basis.
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Replies (3)
OnAir TV's replyOfficial
13 Sept 2024, 11:03Hi Henry
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply13 Sept 2024, 11:03
Official
Hi Henry
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
HH
Henry H's updateReviewer Update
13 Sept 2024, 16:23Onair TV did phone me back with the following response " We have communicated with the credit bureau to co rect the error, however you must take it up with them". So they are passing on the buck to me clean-up their incompetence?? . I am not satisfied with their response.
HH
Henry H's update13 Sept 2024, 16:23
Reviewer Update
Onair TV did phone me back with the following response " We have communicated with the credit bureau to co rect the error, however you must take it up with them". So they are passing on the buck to me clean-up their incompetence?? . I am not satisfied with their response.
OnAir TV's replyOfficial
13 Sept 2024, 17:13Good Day Henry
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply13 Sept 2024, 17:13
Official
Good Day Henry
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team