OnAir TV is a *****ulent company

I refer to my prior correspondence and to your email dated 14 November 2025, in which you advised that this matter had been “escalated” and that a “speedy resolution” would follow. That representation has not been honoured.

Despite written confirmation from OnAir TV that my account is fully paid up, and despite explicit instructions that all debit orders be cancelled, my bank account has again been debited. This conduct is ********, unauthorised, and indefensible.

Your continued debiting of my account:

Lacks any contractual or legal basis;

Constitutes unauthorised collection of funds;

Violates sections 40, 48, and 54 of the Consumer Protection Act 68 of 2008; and

Amounts to ******** appropriation of funds after termination and settlement of the agreement.

FORMAL DEMAND

I hereby place OnAir TV on terms to comply with the following within forty-eight (48) hours of receipt of this notice:

Immediate reversal of the most recent debit order.

Full reimbur*****t of all amounts ********ly deducted after issuance of the paid-up confirmation.

Written confirmation, signed by an authorised representative, that:

The debit order has been permanently cancelled; and

No further deductions will be attempted.

A written explanation detailing the internal failure or process breach that has resulted in continued debiting despite account settlement.

NOTICE OF ******** AND REGULATORY ACTION

I have been advised that the continued deduction of funds without consent and without legal entitlement gives rise to ******** liability. I am accordingly in the process of opening a case with the South African Police Service (SAPS). Upon issuance, the case number will be furnished and re**** upon in further proceedings.

Furthermore, failing full compliance within the stipulated timeframe, I will proceed without further notice to:

Lodge a formal complaint with the National Consumer Commission (NCC);

Escalate the matter to the Consumer Goods & Services Ombud; and

Submit all correspondence, debit records, and the paid-up confirmation letter as evidence of ongoing non-compliance and ******** conduct.

For avoidance of doubt, OnAir TV is fully aware that this account has been settled in full and that no mandate exists for further debits. Any further attempt to deduct funds will be treated as wilful and deliberate, and pursued accordingly.

This correspondence constitutes a final demand.