OnAir TV is a ****!!!!!

In July of 2023 upgrade her decoder and was offered device insurance on the new decoder which she took up. The debit for the service is R239 per month and is meant to be debited on the 31st or the last day of every month. To her surprise she was informed by her bank that OnAir TV has handed her over to the credit bureau as a defaulter, and she has had no correspondence from the company. There was no letters, calls or email in the regards with the above, yet they have now listed her. We called yesterday and the day before and there was no answer. As a pensioner you can imagine her frustration when she calls and finishes her airtime, and I had to step in and assist to try get to the root of this matter. It is completely unacceptable.

Is this how you conduct your business? Why can we not get through your call centre or get any assistance via your Whatsapp account. Instead your response to us is to call the very call centre that never gets answered and plays music!!!!!! Get your business in order, sort this out immediately.