Onair TV

I have been misled by the salesperson who assured me that I could use the explora ultra on a fourth TV. I purchased a TV, only to find out it is not possible since I have to pay an extra R899 on top of the amount already paying for the decoder. I have been calling Onair and sending emails to cancel the deal. I asked for the recording to prove that the salesperson was not completely honest and did not warm me about the extra DSTV charges. All I am getting is different reference number every time, and this message: We appreciate your patience in allowing us to resolve your query. Your reference *** is in progress and will be resolved by Ntombifuthi Goba. If you would like to add any additional feedback, you may reply to this email