1 reviews | Active since Jan 2021
OnAir TV false maketing
OnAir TV marketer Paul called me in December 2020, selling me a new DSTV decoder. As I already have a decoder; I asked numerous times to confirm whether the "new" decoder would be Netflix compatible. After the first call received, I asked him to call me back as I was on holiday. During the second call I again requested confirmation of Netflix compatibility. Decoder was installed early in January 2021. Surprise surprise: NOT Netflix compatible. I immediately called OnAir customer service but as it was Saturday they were closed. I then sent an email in this regard (and received a ticket number - ***). I tried calling OnAir customer services numerous times. No one answered. Finally someone did answer saying they will have to listen to voice recordings. Only feedback I ever received was that the ticket was closed; although the issue was still unresolved. This is a matter of principal. I'll go to the ends of this earth to get this issue sorted. Smooth talking lying marketers should not be allowed to do marketing. It is people like these giving the marketing business a bad name.
Thank you for your feedback. Someone will be in contact shortly.
Regards,
On Air TV
Thank you for your feedback. Someone will be in contact shortly.
Regards,
On Air TV
Still, I have not been contacted??
Still, I have not been contacted??
I do apologize for the inconvenience. I have since forwarded your request to our support team and hope to resolve your query soonest.
Kind regards,
On Air TV
I do apologize for the inconvenience. I have since forwarded your request to our support team and hope to resolve your query soonest.
Kind regards,
On Air TV
With assistance from your side an issue I had with On Air TV was sorted with no (further!) hassles. All that was required was time for the company to go through their steps after the complaint was lodged on HelloPeter.
I sent various emails and made numerous attempts to contact the service provider; with no reply or assistance.
It was only when I turned to HelloPeter that my issue was addressed and later resolved.
The incorrect product delivered to me (DSTV standard decoder) was picked up by the service provider at no cost and I could obtain the DSTV Ultra decoder I wanted direct from DSTV without a bother.
Without bad mouthing the service provider I want to thank HelloPeter for the platform and the results obtained in using it!!
HelloPeter definitely comes highly recommended!!
All the best for the future.
Frikkie Naude
With assistance from your side an issue I had with On Air TV was sorted with no (further!) hassles. All that was required was time for the company to go through their steps after the complaint was lodged on HelloPeter.
I sent various emails and made numerous attempts to contact the service provider; with no reply or assistance.
It was only when I turned to HelloPeter that my issue was addressed and later resolved.
The incorrect product delivered to me (DSTV standard decoder) was picked up by the service provider at no cost and I could obtain the DSTV Ultra decoder I wanted direct from DSTV without a bother.
Without bad mouthing the service provider I want to thank HelloPeter for the platform and the results obtained in using it!!
HelloPeter definitely comes highly recommended!!
All the best for the future.
Frikkie Naude
After my complaint and post to HelloPeter as per above, AND OnAirTV retreiving the incorrectly installed product; I AM STILL BEING CHARGED VIA DEBIT ORDER!!!???
What are you guys thinking? That you can just continue with the debit order even though I do not have the product??
I am at a loss for words..... This is blatant theft!! Debit order detail on my account: OA-***9-1. I expect the R169 to be returned to my account!!! AND THE DEBIT ORDER CANCELLED.
After my complaint and post to HelloPeter as per above, AND OnAirTV retreiving the incorrectly installed product; I AM STILL BEING CHARGED VIA DEBIT ORDER!!!???
What are you guys thinking? That you can just continue with the debit order even though I do not have the product??
I am at a loss for words..... This is blatant theft!! Debit order detail on my account: OA-***9-1. I expect the R169 to be returned to my account!!! AND THE DEBIT ORDER CANCELLED.