Onair tv False adverti*****t

Good day

I received an appalling service from onair tv. When it comes to contracts we need all the information required on point of sale. I have been calling the call center and getting different responses. When the product was sold to me, they did not mentioned I need to replace the existing installation at my own cost and organize an installer to do it. The below content was sent to their customer service email and I doubt they will attend to it as I am still waiting for their call center manager to assist. I was also informed they work with dstv and I was still not assited by dstv agents.

Good day

I am not happy with your customer service.

I need a cancelation, you are selling false advertising to consumers.

I was told I just plug in the decorder, your call center agent never mentioned a new installation is required since the existing one is not compatible. I would have never agreed to additional financial obligations if it was brought to my attention.

Calls are recorded and need my recording for point of sale to be pulled.

Your whatapp line is also not working.

Received an sms that an installer will come through to assist and called your call center and was told I need to organize one myself?

Why are you pushing sales by lying to consumers?

We have a right to make an informed decision.

Reference *** Chantal Vahed 30/12/2023