JJ
Jane J
1 reviews | Active since Apr 2014
30 Jan 2023, 18:56
Onair TV - False advertising
Definately a terrible company, peddling false claims with glib. Rather go directly to DSTV than even thinking of them. I canceled my order within an hour and now 3 days later I get a debit order notification. They should be up for false advertising!
Helpful (0)
Replies (2)0
Replies (2)
OnAir TV's replyOfficial
31 Jan 2023, 08:27Good Day Jane,
Thank you for reaching out to us, we are sorry to hear about this.
You were most likely charged for value-added services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the value-added services, you will be refunded.
We will escalate your query to our Customer Care Team who will investigate and be in contact with you.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we are sorry to hear about this.
You were most likely charged for value-added services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the value-added services, you will be refunded.
We will escalate your query to our Customer Care Team who will investigate and be in contact with you.
Kind Regards,
OnAir TV Team
OnAir TV's reply31 Jan 2023, 08:27
Official
Good Day Jane,
Thank you for reaching out to us, we are sorry to hear about this.
You were most likely charged for value-added services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the value-added services, you will be refunded.
We will escalate your query to our Customer Care Team who will investigate and be in contact with you.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we are sorry to hear about this.
You were most likely charged for value-added services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the value-added services, you will be refunded.
We will escalate your query to our Customer Care Team who will investigate and be in contact with you.
Kind Regards,
OnAir TV Team
OnAir TV's replyOfficial
31 Jan 2023, 11:25Good Day Jane, kindly note that our Team has tried calling you today, to no avail, they have also sent you an email please do advise on a convenient time to be called, or respond to their email so that they can assist you effectively.
Kind Regards,
OnAir TV Team
Kind Regards,
OnAir TV Team
OnAir TV's reply31 Jan 2023, 11:25
Official
Good Day Jane, kindly note that our Team has tried calling you today, to no avail, they have also sent you an email please do advise on a convenient time to be called, or respond to their email so that they can assist you effectively.
Kind Regards,
OnAir TV Team
Kind Regards,
OnAir TV Team